faq's
Of course we do! We believe it is important to have a thorough consultation before any service. This allows us to get to know you, what you like and what you don’t, understand your hair history and your desired result. If you would like to book a consultation with us prior to making an appointment, please reach out to us either by email [email protected] or by phone 07 3229 6755 and we can assist you.
We recommend parking in the following car parks. If you book online in advance cheaper rates will apply.
wilson parking- 119 charlotte street
wilson parking- 123 albert street (entry on charlotte street)
queensplaza
We have an automated confirmation system that will send you a message 3-4 days prior to your appointment. Unfortunately, if appointments are not confirmed within 48 hours of the appointment, then we reserve the right to offer your appointment to someone else.
New clients are required to pay a deposit to secure all appointments that exceed 1 hr, this also includes clients who have not seen us within the last 12 months. This deposit can be paid over the phone at time of booking and is redeemable at your appointment. If you cancel within 48 hours of your appointment your deposit will be forfeited.
We accept Cash, EFTPOS, Visa, Mastercard, American Express, Afterpay and Zip.
Absolutely- to request a price estimate please submit the form below and our team will be in touch with you shortly.
request price estimate
salon policy
We automatically send out confirmation messages 4 days prior to your appointment as a friendly reminder. Unfortunately, if appointments are not confirmed within 48 hours of the appointment, then we reserve the right to offer your appointment to someone else. Please also ensure your contact details are kept up to date.
Late cancellations are appointment cancelled within 48 hours from your scheduled appointment time. Please know that we do operate with a long waiting list and late cancellations do not allow us enough time to offer your appointment to another client. Please understand that we are a small business and late cancellations, and no shows are a loss of business for us. Persistent failure to confirm/attend your appointments will result in deposits being enforced for all future bookings.
New clients are required to pay a deposit to secure all appointments that exceed 1 hr, this also includes clients who have not seen us within the last 12 months. This deposit can be paid over the phone at time of booking and is redeemable at your appointment. If you cancel within 48 hours of your appointment your deposit will be forfeited.
We are confident that you will love your new hair, however we do have a 2-week adjustment policy if there is something you would like adjusted. Please know we do not offer refunds. A consultation will be required prior to your adjustment appointment to ensure enough time will be allocated for you. If you would like to come in for an adjustment, please reach out to us either by email [email protected] or by phone 07 3229 6755.
We do not offer returns for products unless it is faulty or damaged.
